Bexar County, Texas has taken a significant step forward in election modernization with the adoption of KNOWiNK’s Poll Pad electronic pollbook system. The decision, made on May 13, 2025, by Bexar County Judge Peter Sakai and the County Commissioners, will bring Poll Pad technology to all polling locations, improving the voting experience and expanding accessibility for voters with hearing impairments and mobility challenges.

Michele Carew, Bexar County Elections Administrator, highlighted the benefits of the new technology: “The approval of this new hardware and software will replace equipment used at every polling site, streamlining check-ins for all voters while ensuring dedicated equipment is readily available for Deaf access and eligible curbside voters at all polling sites to improve customer experience.”

Comprehensive Accessibility Solutions

The implementation of KNOWiNK’s Poll Pad technology represents a comprehensive upgrade to Bexar County’s election infrastructure. The new system will not only provide cutting-edge equipment but also introduce advanced features specifically designed to improve the voting experience for voters with accessibility needs, reinforcing the county’s commitment to voter participation.

Bexar County Judge Peter Sakai emphasized the importance of this initiative: “The Bexar County Election Commission has emphasized the need for technology upgrades and greater access for those with different abilities, including expanded accommodations for the Deaf community. Our new Elections Administrator, Michele Carew, is delivering.”

Transforming the Voting Experience

Elections Administrator Michele Carew further explained the broader impacts of the technology upgrade: “This upgrade will make voting in Bexar County faster and easier for everyone. We’re aiming for a more inclusive and accessible experience at the polls.”

Scott Leiendecker, Founder and CEO of KNOWiNK, expressed enthusiasm about the partnership: “At KNOWiNK, we believe that voting technology should serve all voters. Poll Pad is designed with accessibility at its core, and we’re proud to support Bexar County in their commitment to ensuring access to the democratic process. This implementation represents exactly what we strive for – technology that removes barriers and opens doors for every eligible voter.”

A History of Progress

Bexar County has made remarkable progress in improving accessibility for Deaf voters. Initially, only the Election Department polling site was equipped to serve Deaf voters requiring accommodation. By the 2024 Presidential Election, access had expanded to five polling sites.

With the implementation of KNOWiNK’s technology, full accessibility for the Deaf community is expected to be in place across all sites for the November 2025 election season. This expansion demonstrates both the county’s commitment to inclusive voting practices and the transformative potential of KNOWiNK’s solutions.

About KNOWiNK

KNOWiNK is the leading election technology company specializing in electronic pollbook solutions that modernize the election process. The company’s flagship product, Poll Pad (v.3.6), became the first-in-the-nation to receive certification from the U.S. Election Assistance Commission (EAC) earlier this year. KNOWiNK’s technology is designed to enhance voter experience while maintaining the highest standards of election integrity and security. For more information, visit www.knowink.com.

For election officials interested in learning how KNOWiNK’s accessible voting solutions can benefit your jurisdiction, contact our team today for a personalized demonstration.

St. Louis, MO – KNOWiNK, the nation’s leading provider of electronic poll books, has achieved a historic milestone by becoming the first-in-the-nation to receive certification from the U.S. Election Assistance Commission (EAC) for its signature product, the Poll Pad® electronic poll book system. This landmark certification for its Version 3.6 Poll Pad, sets a new industry standard for election security, transparency, and accessibility, reaffirming KNOWiNK’s position as America’s most trusted pollbook provider.

Achieving full EAC certification underscores KNOWiNK’s commitment to secure, modern and efficient election technology, a critical factor in ensuring voter confidence and election integrity across the nation.

“This first-in-nation certification is a testament to our dedication to constant innovation, top-tier security and full transparency in the election process,” said KNOWiNK CEO & Founder Scott Leiendecker. “KNOWiNK has been a trailblazer in providing the most reliable, accessible and secure election technology, and the EAC’s certification of our Poll Pad further validates our leadership in the industry. We will proudly display our EAC certification seal, and encourage other electronic poll book companies to seek this certification, and help improve election integrity and security across the United States.”

“As Nevada’s Chief Elections Officer, I am committed to ensuring our elections remain secure, transparent, and accessible. KNOWiNK’s achievement as the first electronic poll book provider to receive EAC certification is a major milestone in strengthening election integrity nationwide,” said Nevada Secretary of State Francisco V. Aguilar. “This certification establishes a higher standard for security and reliability, ensuring that voters and election officials can be confident in the tools that support our democratic process. Nevada remains dedicated to innovation and enhancing the voting experience without compromising on security, and we’re excited to have KNOWiNK as a partner in that mission.”

“KNOWiNK’s partnership was a critical step in accomplishing our goal of eliminating wait times across Georgia,” said Georgia Secretary of State Brad Raffensperger. “I’m pleased that KNOWiNK’s Poll Pad is the first electronic poll book to be certified by the EAC under their new Voluntary Electronic Poll Book Certification Requirements as they continue to serve voters across the country.”

The U.S. Election Assistance Commission (EAC) established the Election Supporting Technology Evaluation Program (ESTEP) to develop federal standards for election-supporting technologies under the Help America Vote Act (HAVA). Formally launched in 2022 with its first director and expanded through congressional funding in 2023, ESTEP oversees testing, pilot programs, and the creation of program manuals. The program addresses election technologies not covered by the Voluntary Voting System Guidelines (VVSG), including electronic poll books, electronic ballot delivery systems, election night reporting systems, and voter registration systems. On December 4, 2023, EAC Commissioners voted unanimously to make ESTEP a permanent part of the agency. Further solidifying its role, the Commissioners unanimously adopted the ESTEP Program Manual Version 1.0 and Voluntary Electronic Poll Book Certification Requirements (VEPBCR 1.0) on April 8, 2024, officially launching the Voluntary Electronic Poll Book Certification Program.

With no universal federal standard for ePollbooks, the EAC’s certification process was designed to establish best practices and enhance election security. KNOWiNK voluntarily participated in this rigorous evaluation process, investing significant resources to meet the highest standards of the EAC.

Launched in 2011, the KNOWiNK Poll Pad® has been a leader in innovation and accessibility for election administration. In the November 2024 Presidential Election, 36 million voters across 29 states—one in four voters—checked in using the Poll Pad®. This electronic poll book streamlines voter check-in and verification, enhancing election efficiency and security. Featuring ePulse, a centralized election management interface, Poll Pad® enables real-time data transfer, audit capabilities, and improved voter history accuracy. Designed for ease of use, it helps jurisdictions enhance transparency, reduce preparation time, and simplify election administration.