What People are Saying about KNOWiNK
We partnered with KNOWiNK on a full county deployment in 2019 to prepare for Early Voting in New York. Not only did we get excellent customer service in our first year, we have been able to work with KNOWiNK to refine their product to our needs in each subsequent election. They have delivered their equipment on time and trained our staff to allow us to modernize our elections. We are excited to continue to partner with them in the future.
Warren County added Poll Pads in 2021, and it was the best decision we have made. The staff at KNOWiNK is eager to help and knowledgeable from all perspectives. The Poll Pads are SO much eas-ier than poll books!
Our poll workers loved the ease of the KnowInk Poll Pads during our pilot, our staff loved how easy they were to set up and import. We are excited to be intro-ducing them countywide in November and be done with manually scanning poll books!
Wayne County loves the ease of using the Poll Pads. Our favorite feature is the fact that all voters are listed on every Poll Pad. The Poll Pads are specific to each voting precinct, but if a voter shows up at the wrong poll, the poll workers can immediately tell the voter where they are registered and give the correct polling place address to the voter. It saves a ton of phone calls from the poll workers and the voters looking for that information.
KNOWiNK Poll Pads make the sign in process at the polls so much faster! Voters and poll workers alike love them! Even our older poll workers, (who are a little intimidated by “techie stuff”), found them easy to use! Administratively they save a huge amount of time and are much more accurate when updating vote history into our voter registration database. Highly recommend!
Poll Pad ease of use and flexibility has allowed Fairfax County to dramatically decrease preparation time and post election audits, while simplifying the process for the election workers at the polling place. The support and turnaround time on any inquiries we have is first rate.
We purchased 13 poll pads in time for use in the May 2016 Election and we are EXTREMELY happy with the ease of use and functionality of the poll pads. Checking voters, the reports you can run and the way it updates is amazing and saves so much TIME!
Both our election workers and our voters were impressed with the efficiency, intuitiveness and simplicity of the KnowInk Poll Pads. We experienced significantly fewer set up issues than we had with our older equipment. Check in was faster for the voters, and tear down was super simple for weary workers at the end of the night.
The Poll Pads are a fabulous product! Our pollworkers love them – in fact they fight over who gets to use them. Using the Poll Pad has reduced the amount of time necessary to check in a voter by over 50%, so we need fewer pollworkers. The support provided by KnowInk has been excellent – the training and the user manuals are first rate!
Poll workers and voters especially appreciated how easy the Poll Pads are to use…it’s really a wow factor.
KnowInk has provided Franklin County with exceptional customer service throughout the entire process! From purchasing, to training, to Election Day support, KnowInk’s entire staff has been there for us. They have always provided answers to our questions, and ideas to enhance our programs and procedures.
KnowInk ROCKS! It has been a pleasure working with the team from KnowInk. The team was more than willing to make adjustments to meet our requirements, and were available to us no matter what the time was that we called (in fact there were times I expected to leave a late evening message only to have them immediately return my call). KnowInk was there to hold our hand and ensure our first election was a complete success.
From our Election Officials to our voters, the county could not be happier with KnowInk’s Poll Pads. After implementation, our voter check-in process is so streamlined and lines are almost nonexistent. We are now providing our voters with a much faster voting experience and our staff with a more expedient voting history upload post-election. KnowInk has continued working with us to provide software updates and unparalleled customer support to ensure that every election runs as efficiently as possible and we can stay current with an ever changing environment.
Poll Pad allowed us to employ roughly 300 fewer poll workers during the 2016 Presidential Election. Poll Pad provided an improved voter experience during a highly visible election and also saved the County significant amounts of time and money.
My staff and I find the KnowInk Poll Pads extremely user friendly and reliable. The KnowInk support staff has proven to be extremely helpful and only a phone call away whenever there is an issue. Their team of project managers and service technicians are very knowledgeable on all KnowInk products and provide onsite support. I highly recommend KnowInk as your provider of election equipment because my experience has been very satisfying
The Town of Northborough MA utilized Poll Pads for the first time during the early voting period leading up to the November 2016 Presidential Election. The Poll Pads proved to be an invaluable part of our success as we conducted early voting for the first time in Massachusetts. Both the voters and election workers were impressed by the Poll Pad product; specifically due to its ease of use, time saving efficiency, and improved accuracy. I would highly recommend the Poll Pad product.
The addition of KNOWINK’s Poll Pads changed our early voting process for the better! The pads sped up our voter processing making life easier for poll workers and voters alike. KNOWINK’s team was also very attentive, willing and able to make changes to fit our needs making the transition as smooth as possible.
Our election workers have fallen in love with the KNOWiNK poll pads. The ease of use as well as the wealth of features makes them an integral part of our efforts to modernize the voting process in Sedgwick County. We have seen increased efficiencies of over 200 post-election man-hours saved. These poll books have been a real game changer for our office, we love them!
Poll Pad has greatly increased the speed and accuracy of processing voters on Election Day making for a much improved voter experience during both early voting and Election Day.
Please pass my THANKS on to all of the KnowInk gurus who made our Election Day FLAWLESS! We did not have any issues at all…no problems with connectivity! What a blessing Poll Pads are to our voting process.
The KNOWiNK team has built an innovative solution which is both poll worker and voter friendly. When Illinois enacted Same Day Registration legislation, we searched for a system to help us meet the changing election rules. The Poll Pad is the best product available! And, they are committed to continue to enhance their system. I could go on and on about their support but simply the KNOWiNK staff is dedicated to make sure each election we have is a success!
Poll Pad was a big improvement over the legacy system it replaced in 2016, both in the Primary and General Elections. The District aggressively rolled out new voting equipment and pollbook system concurrently in June. Poll Pad’s intuitive setup and operation, safeguards against error, top tier customer support, and user-friendliness for the poll workers were all big contributors to the success 2016 rollout.
We love the Poll Pads! KnowInk customized them to suit our needs. They speed up the whole process. We use vote centers with printer on demand so the voter gets the correct ballot every time. Poll workers and voters love them!
As a working mom the last thing I want to add to my plate is voting with my toddlers, yet this morning I was pleasantly surprised by the experience. I honestly was debating not voting due to a tight schedule that would involve taking my kids with me; however, while getting ready the local news was covering a story about Polling Pads. The story highlighted how much more accurate and quicker the voting process would be. I decided to throw caution to the wind and see if this story was real-life, and it was!
With these poll pads, the lines and wait times were much shorter, as it literally only takes seconds to process a voter. In addition to being extremely fast, these poll pads make the check-in process essentially fool proof. To add to the benefits, you will no longer have a need for paper lists or phone calls for look-ups, as this system includes every voter for your county, along with their information.
I’m the CIO for the County of Monroe. We implemented the KNOWiNK poll pads for the 2020 general election. We had a lot of pushback from the poll workers, who were afraid of such a significant change in what was to be a very hectic election. I, too, was a bit concerned about how I would have time to set up 140 poll pads in time!
KNOWiNK’s implementation was very thoroughly managed. We had multiple training sessions, which we recorded. Our Account Executive was on site to help me set up the poll pads. Someone from support was available any and every time I needed someone. The whole process was smooth. The poll workers actually reported that they love the Poll Pads! It is so much easier for them. It saved voters time, and kept them calmer.
My experience with the support team is still the same today. I have found support to be very responsive. They call to tell me when it’s time to start preparing. They call throughout every phase of the project to make sure I’m on target, and things are going smoothly. In fact, just this week I called for help with an open records request. I was able to give our Elections Director the reports she needed within an hour of her request.
Implementing the KNOWiNK Poll Pads was a great decision for our County.
Poll Pads are easy to use, and our Poll Workers even cheered in excitement after our first training session with them.